Our Service To You
- UK Leaving The EU
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Price Match Guarantee
- Disclaimer
- Back Orders
- FAQ
- UK Leaving The EU
- Goods dispatched outside of the UK are now not liable to pay VAT through our website. This means that there is now a reduction of 20% on the total price of all exports however the customer and end user will now be subject to pay local tax within their destination country, along with customs duty and fees.
- Shipping & Delivery
- Goods are dispatched on the same working day if ordered before 4pm, otherwise the next working day thereafter. This excludes Saturdays & Sundays, Bank Holidays where there is no postage service available and also Christmas periods where the carriers are using irregular hours (First Monday of December to First Monday of January). Once a package has been dispatched and a tracking number recieved, the goods and service updates are the sole responsibility of the purchaser as the contract between Reloading UK and the purchaser has been fulfilled. We will notify you of a delivery timescale if the estimated delivery date is in excess of 14 working days from the date of the order. Free Delivery on UK orders over £50.00 is available on all items. Any international orders that cannot be shipped together over seperate order numbers must be made aware to us before shipment commences ie: if two seperate orders cannot be shipped together, we must receive notification of this. We shall not be liable to you for any delay or failure to deliver the goods within estimated timescales. Express Delivery orders are given priority and will be dispatched as soon as possible using next day delivery which may require a signature (next day delivery is not guaranteed by Royal Mail over bank holidays or the Christmas period). Please note that any products shipped directly to the end user from our suppliers will have a delivery time of upto 28 working days.
- UK Delivery Services Used:
- Royal Mail Tracked 24 (None Guaranteed Next Working Day Delivery) Tracking Number Provided (Signature May Be Required)
- Royal Mail Special Delivery Guaranteed 1pm for orders in excess of £300. Tracking Number Provided (Signature May Be Required)
- Fedex Next Day for orders in excess of £300. Tracking Number Provided (Signature May Be Required)
- Hazmat Carrier (Hazardous Materials Carriage £20.00 for orders below £500. Free thereafter). Customer Must Be Available By Phone To Accept Delivery. All Hazmat orders are fully tracked and delivered 2 days after dispatch.
- International Delivery Services Used:
- Royal Mail International Tracked & Signed (7-14 Day Delivery Dependant on Location) Tracking Number Provided (Signature May Be Required)
- Fedex International (2-7 Day Delivery Dependant on Location) Tracking Number Provided
- Hellmann Worldwide Pallet Export for all orders that include brass, bullets, primers, powder, ammunition. Sent using EXW terms (3-28 Day Delivery Dependant on Air or Sea Freight).
- We do not allow ordering or collection of items from our premises as we are a mail order only business.
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HAZMAT Postage
All Powder, Primers and Ammunition are classed as hazardous materials and therefore must be dispatched using an authorised Hazmat carrier. This comes at an extra cost to the average courier so we charge £20.00 for Hazmat deliveries within the UK if the order is below £500. This is regardless of the quantity of product ordered and regardless of the location within the UK.
As well as these rules, Rifle Primers, Pistol Primers and Ammunition are also licensable, meaning that you must hold a Section 1 Firearms Certificate or Section 2 Shotgun Certificate (dependant on the primers or ammunition you purchase). This means that because we cannot physically check your certificate, these items must be sent to an RFD (Registered Firearms Dealer) for collection by the customer (yourself). This allows you to present a copy of your Firearms/Shotgun certificate to the RFD prior to the goods being handed over. Please note that Shotgun Primers do not fall within this category and can be delivered direct to your home address.
The courier will contact you on the telephone number provided at checkout in order to arrange delivery within 2 working days of order dispatch.
The costs and delivery times for all applicable countries can be seen below and these prices are regardless of quantity/consignment value ordered:
UK £20.00 on orders below £500. Free postage on orders above £500 - Delivery Time 2 working days after dispatch.
Republic Of Ireland £1840.00 - Delivery Time 10 working days after dispatch.
France £1840.00 - Delivery Time 10 working days after dispatch.
Rest Of Europe £4820.00 - Delivery Time 21 working days after dispatch.
Rest Of World £4820.00 - Delivery Time 21 working days after dispatch.
We reserve the right to ask for a copy of the customers licensing at any point if we deem it necessary to do so.
- Privacy & Security
- We want to provide you with the safest method for making your payment so we use Opayo and PayPal to collect and process your card payment. This means that you enter your card details directly into the Opayo or PayPal verified payment processing system which complies with the strictest security standards. Our website is fully protected under the current SSL Certificate provided by Go-Daddy.com
- All content including company logos and images are the sole possession of Reloading UK Ltd and may not be used by any third parties without express prior permission of Reloading UK Ltd. Any companies or individuals using our details or intellectual property prior to obtaining permission may be prosecuted or invoiced appropriately for the use of our content.
- Returns & Replacements
- To view our returns policy, please click here
- If you would like to file a complaint against ourselves or any other online retailer, please follow the link which will guide you through the 'Online Dispute Resolution' (ODR) process or alternatively contact us on the email address provided:
- Online Dispute Resolution
- Send Email
- Ordering
- When you place an order through this website we will send you an acknowledgment e-mail. This e-mail is not an order confirmation nor does it indicate that we accept your order. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the goods ordered. If we are unable to supply you with the goods you have ordered or if we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect.
- Discount coupon codes are valid for a 6 month period from date of issue and are limited to two uses per customer. We reserve the right to cancel a coupon code at any point.
- We do not allow ordering or collection of items from our premises as we are a mail order only business.
- Payment, Pricing & Promotions
- If we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect. If a product is ordered when a promotion is applicable, any refund given will be in accordance with that promotion regardless of the non-promoted price. Any vouchers or promotions that are issued have a validity period of no longer than 12 months from the date of issue.
- We are proud to offer a military and emergency services discount of 5% to any member with valid ID. All we require is for you to email a valid copy of your ID to us within 24 hours of an order being placed and we will then issue a 5% refund on your purchase. If you are a member of the Blue Light Card or Defence Discount Service, a voucher code can be obtained directly from those websites.
- Price Match Guarantee
- If you find an item cheaper elsewhere (on any UK competitor website) we will guarantee to match that price inclusive of the postage costs on that specific website (special offers not included). The item must be purchasable through the competitor website. Please email us with a link to the competitors product before purchase and we will adjust our price for you.... Its that simple.
- Disclaimer
- Prices quoted on the Reloading UK website are specific to purchases made through the site and may differ from those on other online retail channels.
- Back Orders
- All orders that contain a back-order will be held until the back-ordered item arrives into stock.
- Estimated average back ordered times can be found on the product page and are subject to change, dependent on manufacturer.
- The average back order times (in days) from the point at which the order is placed is shown below:
- A-Tec=7
A-Zoom=30
ASE=7
Brattonsound=28
Dillon Precision=28
Double Alpha=90
KleenBore=90
LE Wilson=28
Lee Precision=28
Lyman=28
Mark 7=28
Redding=28
SAK=7 - FAQ's
- For our FAQ section, please click here
- Can't Find What Your Looking For?
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Free UK Delivery - Orders Over £50
Free Returns - 60 Days
Same Day Dispatch - Order Before 4pm
